Last updated: 08/05/26
This privacy policy explains how Lissea Swim Ltd collects, uses, and protects your personal information when you visit or make a purchase from https://lissea.co.uk. We are committed to protecting your privacy and handling your personal data in accordancewith the UK General Data Protection Regulation and the Data Protection Act 2018.
Who We Are
Lissea Swim Ltd is the data controller responsible for your personal information. Our registered address is Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom. If you have any questions regarding this privacy policy or how your personal datais handled, you can contact us at support@lissea.co.uk.
Information We Collect
When you visit our website or place an order, we may collect personal information such as your name, email address, billing and shipping address, and details relating to your purchase. This information is required in order to process and deliver your orderand to provide customer support if needed.
When a payment is made on our website, transactions are securely processed by Stripe. We do not store your full payment card details.
In addition to the information you provide directly, certain technical information may be collected automatically when you browse our website. This may include your IP address, browser type, device information, and information about how you interact with ourpages. This data helps us understand how visitors use our website and allows us to improve the overall experience.
How Your Information Is Used
We use the personal information collected through our website to process orders, deliver products, communicate with customers regarding purchases, and respond to enquiries. We may also use this information to improve our website, analyse how our services are used, and maintain the security of our platform.
If you have chosen to subscribe to our newsletter, we may use your email address to send marketing communications and updates about new products or promotions. These emails are managed through Shopify. You may unsubscribe from marketing communications at anytime using the unsubscribe link included in our emails.
Legal Basis for Processing
We process personal data only where we have a lawful basis to do so. In most cases this will be because processing is necessary to fulfil a contract with you, such as completing and delivering an order. We may also process data to comply with legal obligations,for example retaining transaction records for tax and accounting purposes. In some circumstances we rely on legitimate interests, such as improving our website or preventing fraud. Where marketing communications are involved, we rely on your consent.
Sharing Information
Your information may be shared with trusted third-party service providers where necessary to operate our business. For example, payment processing is carried out through Stripe, order deliveries are handled by Royal Mail, and marketing communications are managedthrough Omnisend. We may also use analytics and advertising services provided by Google through Google Analytics and by Meta Platforms through the Meta Pixel.These service providers only process personal data where necessary to provide their services to us and are expected to handle your data securely and in accordance with applicable laws.
Cookies
Our website uses cookies and similar technologies to ensure the website functions properly and to understand how visitors use our services. Cookie preferences on our site are managed through Complianz, which allows visitors to control which cookies they accept.Cookies may include essential website functionality cookies, analytics cookies, and marketing cookies.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including meeting legal and accounting obligations. Once information is no longer required, it will be securely deleted or anonymised where possible.
Your Rights
Under UK data protection law, you have certain rights regarding your personal information. These include the right to request access to the data we hold about you, request correction of inaccurate information, request deletion of your data, and object to certainuses of your information. If you wish to exercise any of these rights, please contact us at support@lissea.co.uk.You also have the right to raise a complaint with the Information Commissioner's Office if you believe your personal data has been handled improperly.
Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, or misuse. This includes secure website encryption and limiting access to personal data where necessary.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes to our business practices or legal requirements. Any updates will be published on this page.